Refund Policy

Effective Date: 23/05/2024

Thank you for choosing Efiling Infotech (https://efilinginfotech.com/). We take pride in offering high-quality digital solutions including PKI Solutions, Digital Signature Certificates (DSC), E-Sign Services, Signing Software, and a wide range of government, legal, and IT services. Please read our refund policy carefully before making a purchase.

1. No Refund Policy

All payments made to Efiling Infotech Pvt. Ltd. are non-refundable under any circumstances. This policy applies to all our offerings, including but not limited to:

Digital Signature Certificates (DSCs)

PKI and HSM-Based Signing Solutions

E-Sign Services

PDF Signing Software

Web-based Signing Platforms

GST, ROC, and Compliance Filing Services

Consultation and Support Packages

Any Other IT or Business Solution Listed on Our Website

Due to the nature of our digital and compliance-related products/services, once the order is processed or license issued, it cannot be reversed, cancelled, or refunded.

2. Exceptions

No exceptions will be made once the transaction is completed. Please ensure you fully understand the product or service you are purchasing. If you have any doubts or need clarification, we encourage you to contact our team before making a payment.

3. Incorrect Purchase

We are not liable for customer errors such as:

Selecting the wrong certificate class, validity, or name

Submitting incorrect KYC or business details

Using outdated documents or incomplete information

Making duplicate or accidental payments

We urge all users to double-check their inputs and consult with our support team if needed.

4. Support and Resolution

If you encounter any issues with your order or service, our team is committed to assisting you. While refunds are not provided, we aim to resolve concerns effectively, including:

Re-issuing of DSCs (if eligible)

Guiding through technical setup or integration

Helping with corrections before final issuance (where possible)

5. Contact Information

If you require assistance or have questions about our policy or your purchase, please contact us:

Email: dsc@efilinginfotech.com

Phone: +91 70444 44142

Website: https://efilinginfotech.com